Refund & Cancellation Policy

This policy is part of our Terms of Service. In short: cancel anytime, keep access until the end of what you paid for, and if an annual plan isn’t right for you, tell us within 14 days for a full refund.

Cancelling

• You can cancel anytime in Settings → Manage Billing, or by emailing support@aeward.ai.
• When you cancel, your plan stays active until the end of the current billing periodand then moves to the Free plan. You won’t be charged again.
• Your account, pipeline and saved searches remain on the Free plan unless you ask us to delete them.

Refunds

• Monthly plans: no refunds or credits for partial months.
• Annual plans: a full refund if you ask within 14 days of your first annual purchase. After 14 days, and for annual renewals, annual fees are non-refundable.
• Renewal reminder: we email annual subscribers about 7 days before renewal, so you can cancel or switch to monthly first.
• We may issue other refunds or credits at our discretion, for example after a significant service problem. Doing so once does not create an obligation to do so again.

How to request a refund

Email support@aeward.aifrom your account’s email address. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

Price changes

If we change prices, we’ll email you at least 30 days in advance and the new price applies from your next renewal. See section 5 of the Terms of Service.

Questions about billing? Contact AEward at support@aeward.ai.